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SHIPPING POLICY

All orders are processed and packed within 7-10 days of placement, excluding weekends and public holidays. If the order contains a pre-ordered item, the whole order will ship when all items are in stock. We do not partially ship orders.

 

Within Australia

We use SENDLE to ship items unless the postcode is rural in which we use Australia Post.

The items are sent from Sydney and delivery times will vary depending on the postcode the items are being sent to.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

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International

We use Courier Please (Sendle) & Australia Post to ship items internationally.

The items are sent from Sydney and delivery times will vary depending on the country the items are being sent to.

The standard delivery time is 10-15 working days.

Please allow extra time for delays due to Covid-19 and the Christmas Rush.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. 

Books Ever After is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

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Delays and Missing Deliveries

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us on info@bookseverafter.com.au

We will do our best to assist you in receiving your items in a timely manner.

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RETURN & EXCHANGE POLICY

Faulty Returns

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We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased.

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Change of Mind Returns

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Please note there is no returns on signed paperbacks or jewellery unless faulty

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If you change your mind about a product you purchased from us, we will refund the purchase price subject to the following conditions:

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  1. The items must not be personalised items or jewellery;

  2. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;

  3. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);

  4. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and

  5. Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

  6. Buyer is responsible for return shipping cost for change of mind returns

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For returns, please contact info@bookseverafter.com.au

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